DSC_9348.JPG

QUESTION & ANSWER

Y

Frequently Asked Question

When will my item arrive?


How long will it take for my order to arrive? Yorkshire Fox Shipping Policy 1. Orders are shipped via Royal Mail First Class mail with tracking. All orders will need to be signed for. 2. We are unable to offer expedited shipping. 3. Delivery Collection hours are Monday, Wednesday and Friday, 9AM – 4.

4. Please allow 1 - 3 business days for your order to ship. During busy times please allow upto 1 - 2 weeks for any leather items to arrive due to busy periods. ( If the item is urgent please do let us know and we will do our best to get this to you asap).

5. You will receive an email with tracking info as soon as a shipping label is created. This may take up to 12 hours to be available. If you do not receive an email, please check your spam folder, as your email setting may have blocked receipt.

6. International shipments may require additional duties and taxes to be paid by the buyer at package pickup, which are not covered in Yorkshire Fox shipping rate. Please make sure to check with your local service or customs office to find out what fees may be before placing your order. 7. Yorkshire Fox is not responsible for items lost or damaged during transit. Please be sure to double check when entering your shipping address at checkout. Any claims for lost or damaged merchandise need to be made by the customer with Royal Mail. 8. Postage for returns and exchanges is paid by the buyer.




What are the exchange and refund policies?


Returns: We really hope you love your Yorkshire Fox goods. But if for whatever reason you decide you no longer want something you've ordered, please send us an email (to Sales@Yorkshirefox.com) to let us know that you would like to return your order, and post it back to us for a full refund. Returns are accepted within 14 days of you receiving your order and the items must be returned in a new and unused condition. Please note that all sale items and items that have been customised to a customers specific requirements cannot be returned. Please carefully repackage your order (in the original box if possible), making sure to include either a printout of the original order email in the package or a note with your name, contact details and order number, so that we know who to refund. Post the parcel to: On receipt of your returned item (and having checked that they are in their original unused condition), we will refund you the full amount that you paid including the original delivery cost. Y ou are responsible for the return postage cost, and we recommend that you use a trackable service for return postage as we cannot refund packages that are lost during return shipping if proof of tracking is unavailable. If you have any problems or queries with your order or delivery (or anything else) please do let us know and we will do our very best to sort things out.




What is Oilskin and Dry Cotton Canvas?


DRY OIL SKIN: Best quality organic dry oilskin made in the UK. This oilskin has a dry finish (no wax) and is soft and malleable. This type of oilskin is water resistant, so this means that the water doesn’t completely run off it, but it won’t come through to the other side either. Ideal for bags, accessories and all our coat patterns, Foreman, Ottoline, Landgate and TN31 Parka. 100% organic cotton Made in the UK Wash in cool water by hand. If you wash this cloth, you will need to re proof it using our reproofing spray Do not iron FCF free and biodegradable Coated with emulsified blend of petroleum jellies and paraffin waxes, and is Vegan This cloth is GOTS certified WET OIL SKIN: The real thing – best quality oilskin made in the UK, finished to age and wear beautifully. Not washable but can be re-oiled. A blend of oils and petroleum-based waxes are impregnated into the fiber and saturates the cloth, so the performance relies on a traditional wax/water resist application. Ideal for bags and accessories and particularly fab for an outdoor




How to Look after my Waxed, Oilskin, and Dry Cotton Canvas?


What is waxed canvas? waxed canvas is a densely woven cotton fabric that has been saturated with wax, giving it an extra layer of protection against the elements. This fabric has been long-loved for its durability, natural water resistance, and rugged character. The waxed coating is made from either a paraffin or beeswax and records folds and creases, giving it a weathered patina over time. waxed canvas quality and strength is determined by the wax, thickness of the yarn, and weave density. Yorkshire Fox Craft Handbags is made from 100% Better Cotton Initiative certified cotton canvas and treated with a unique wax blend of petroleum jelly, mineral oil, paraffin. Is waxed canvas waterproof? Wax canvas is water-resistant and will repel rain and moisture, but if it's immersed in water for a long period, the fabric will eventually become soaked. Waxed canvas bags and outerwear will repel and wick moister and keep you and your stuff dry. We definitely appreciate that feature here in the uk! Can I iron waxed canvas? Waxed canvas has a “memory,” meaning that it records each fold, wrinkle, and crease. This means that you can “finger press” with no iron required! If you must use an iron, make sure to use a medium setting and a protective press cloth to keep your iron free of melted wax. Careful ironing with a press cloth can be used to smooth out unwanted creases and wrinkles but avoid it as much as possible. Is it possible to remove the marks on my waxed canvas? Many companies recommend using an iron with a press cloth between the iron and the fabric to reduce the appearance of marks. But with this technique, you’ll have to be very careful that your iron is not too hot otherwise you’ll risk discoloring your fabric. The chances of damaging your fabric are smaller if you use a hairdryer. We hover a blow dryer on high a few inches above the fabric, moving quickly, not heating any particular spot too long. Waxed canvas will always keep a memory of use, but if you would like to completely restore your project to its early glory, you can always completely rewax your canvas. What’s the best way to clean my waxed canvas bag? Due to its protective wax coating, waxed canvas will not stain easily, and the inevitable scuffs made by daily use will most likely blend into the weathered patina of the fabric. However, if your waxed canvas does need cleaning, only spot cleaned with a damp towel, never put it in the washing machine or dryer. Will my bag need to be re-waxed some day? Over time, the wax coating on the fabric will weather and fade, making it less water-resistant. Depending on how you use your bag, you might want to ‘re-wax’ it every year or two to freshen it up. You can do this yourself with a product like Otter Wax. I s waxed canvas vegan? The wax blend used in our waxed canvas is a vegan, but some waxed canvas is created with beeswax, although it’s uncommon. Wax canvas is also much more environmentally friendly than other vegan leather substitutes, which generally use products derived solely from petroleum. Additionally, Yorkshire Fox Craft Handbags waxed canvas is Better Cotton Initiative certified, which aims to make global cotton production better for the people who produce it, better for the environment it grows in. Currently, only 30% of global cotton qualifies to be BCI certified.