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QUESTION & ANSWER

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Frequently Asked Question

How Long Will It Take To Receive My Order?


How long will it take for my order to arrive? All our goods are made to order by the two of us in our small workshop in Yorkshire. We believe in well made goods, taking time and care to make and package all that comes out of our workshop. Generally our items are ready to go out after 3 to 5 working days. Please allow upto 1 to 2 weeks for your order to be dispatched especially during busy times. If you need something for a specific date, please drop me an email to let me know and we'll do our best to help. Usually we will try to keep in stock our products so we can get your items out quickly. However, on a busy week we may run out, so items could take upto 2 weeks. But please do drop me an email and I will do my best to get the item to you. Delivery - UK Delivery for all orders within the UK is £3.50.
This includes orders to Northern Ireland, the Highlands & Islands, the Isle of Man and the Channel Islands. We use Royal Mail First Class post for all UK orders which you will need to sign for on receipt. Your order should be with you within 1-3 working days after dispatch. Delivery - Europe Leather Goods - £6.50
Waxed Canvas Goods - £8.00
Large Waxed Canvas Goods - £15.00
(Utility, Roll-top Rucksack, Makers Tool Bag) Delivery - United States Leather Goods - £8.00
Waxed Canvas Goods - £25.00
Large Waxed Canvas Goods - £30.00
(Utility, Roll-top Rucksack, Makers Tool Bag) Delivery - Worldwide Leather Goods - £8.00
Waxed Canvas Goods - £15.00
Large Waxed Canvas Goods - £30.00
(Utility, Roll-top Rucksack, Makers Tool Bag) We use Royal Mail International services for orders to Europe and the rest of the world (Royal Mail delivers to 190 worldwide destinations so chances are we can deliver to you!). Depending on the country you are in we will either use International Tracked & Signed or if this is unavailable an International Signed service. Royal Mail aims to delivery to Europe in 3-5 working days and the rest of the world in 5-7 working days, but can take longer. You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.




What are the exchange and refund policies?


Returns: We really hope you love your Yorkshire Fox goods. But if for whatever reason you decide you no longer want something you've ordered, please send us an email (to Sales@Yorkshirefox.com) to let us know that you would like to return your order, and post it back to us for a full refund. Returns are accepted within 14 days of you receiving your order and the items must be returned in a new and unused condition. Please note that all sale items and items that have been customised to a customers specific requirements cannot be returned. Please carefully repackage your order (in the original box if possible), making sure to include either a printout of the original order email in the package or a note with your name, contact details and order number, so that we know who to refund. Post the parcel to: On receipt of your returned item (and having checked that they are in their original unused condition), we will refund you the full amount that you paid including the original delivery cost. Y ou are responsible for the return postage cost, and we recommend that you use a trackable service for return postage as we cannot refund packages that are lost during return shipping if proof of tracking is unavailable. If you have any problems or queries with your order or delivery (or anything else) please do let us know and we will do our very best to sort things out.




What is Oilskin and Dry Cotton Canvas?


DRY OIL SKIN: Best quality organic dry oilskin made in the UK. This oilskin has a dry finish (no wax) and is soft and malleable. This type of oilskin is water resistant, so this means that the water doesn’t completely run off it, but it won’t come through to the other side either. Ideal for bags, accessories and all our coat patterns, Foreman, Ottoline, Landgate and TN31 Parka. 100% organic cotton Made in the UK Wash in cool water by hand. If you wash this cloth, you will need to re proof it using our reproofing spray Do not iron FCF free and biodegradable Coated with emulsified blend of petroleum jellies and paraffin waxes, and is Vegan This cloth is GOTS certified WET OIL SKIN: The real thing – best quality oilskin made in the UK, finished to age and wear beautifully. Not washable but can be re-oiled. A blend of oils and petroleum-based waxes are impregnated into the fiber and saturates the cloth, so the performance relies on a traditional wax/water resist application. Ideal for bags and accessories and particularly fab for an outdoor




How to Look after my Waxed, Oilskin, and Dry Cotton Canvas?


What is waxed canvas? waxed canvas is a densely woven cotton fabric that has been saturated with wax, giving it an extra layer of protection against the elements. This fabric has been long-loved for its durability, natural water resistance, and rugged character. The waxed coating is made from either a paraffin or beeswax and records folds and creases, giving it a weathered patina over time. waxed canvas quality and strength is determined by the wax, thickness of the yarn, and weave density. Yorkshire Fox Craft Handbags is made from 100% Better Cotton Initiative certified cotton canvas and treated with a unique wax blend of petroleum jelly, mineral oil, paraffin. Is waxed canvas waterproof? Wax canvas is water-resistant and will repel rain and moisture, but if it's immersed in water for a long period, the fabric will eventually become soaked. Waxed canvas bags and outerwear will repel and wick moister and keep you and your stuff dry. We definitely appreciate that feature here in the uk! Can I iron waxed canvas? Waxed canvas has a “memory,” meaning that it records each fold, wrinkle, and crease. This means that you can “finger press” with no iron required! If you must use an iron, make sure to use a medium setting and a protective press cloth to keep your iron free of melted wax. Careful ironing with a press cloth can be used to smooth out unwanted creases and wrinkles but avoid it as much as possible. Is it possible to remove the marks on my waxed canvas? Many companies recommend using an iron with a press cloth between the iron and the fabric to reduce the appearance of marks. But with this technique, you’ll have to be very careful that your iron is not too hot otherwise you’ll risk discoloring your fabric. The chances of damaging your fabric are smaller if you use a hairdryer. We hover a blow dryer on high a few inches above the fabric, moving quickly, not heating any particular spot too long. Waxed canvas will always keep a memory of use, but if you would like to completely restore your project to its early glory, you can always completely rewax your canvas. What’s the best way to clean my waxed canvas bag? Due to its protective wax coating, waxed canvas will not stain easily, and the inevitable scuffs made by daily use will most likely blend into the weathered patina of the fabric. However, if your waxed canvas does need cleaning, only spot cleaned with a damp towel, never put it in the washing machine or dryer. Will my bag need to be re-waxed some day? Over time, the wax coating on the fabric will weather and fade, making it less water-resistant. Depending on how you use your bag, you might want to ‘re-wax’ it every year or two to freshen it up. You can do this yourself with a product like Otter Wax. I s waxed canvas vegan? The wax blend used in our waxed canvas is a vegan, but some waxed canvas is created with beeswax, although it’s uncommon. Wax canvas is also much more environmentally friendly than other vegan leather substitutes, which generally use products derived solely from petroleum. Additionally, Yorkshire Fox Craft Handbags waxed canvas is Better Cotton Initiative certified, which aims to make global cotton production better for the people who produce it, better for the environment it grows in. Currently, only 30% of global cotton qualifies to be BCI certified.




Yorkshire Fox Store Policy


Privacy We respect your privacy and are committed to protecting your personal information. Any personal information that we collect from you as part of placing an order with us is used solely for the purpose of fulfilling that order. The information that you give us (your name, address, email and phone number), is stored securely and will never be sold, traded or shared with anyone else. As necessary to fulfill your order we use third parties (e.g. Royal Mail & Parcel Monkey) to ship your order from our workshop to your home (we would love to do this personally but it's probably not the best business decision!). As above, the only information we give to these third parties is for the sole purpose of fulfilling your order, and this information is stored securely and never passed on, sold or shared in anyway. Our Mailing List We use MailChimp to send out occasional newsletters. These newsletters include information on new product releases, product updates, Rural Kind news and offers. You can tick a box when placing an order to join our mailing list, or there is a sign-up box at the bottom of each page of our website. If you join our mailing list and change your mind about receiving our newsletters, it's easy to unsubscribe. There are clear written instructions on how to do so at the bottom of each email newsletter that we send you. Payments & Security We use Stripe secure payment gateway to process your payments, so we never receive or store your credit or debit card information - your details are always safe. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. This all means that your payments are super secure and that your details are super safe. Removing Personal Information As part of respecting your rights to privacy we are more than happy to remove any personal data that we may have collected from you as part of placing an order with us, or through joining our mailing list. If you would like to access, correct, amend or delete any personal information we have about you, or just want more information about how we use and store your data please contact Mike at hello@ruralkind.com .